Responsible Gaming
at jat99 — Play Smart, Stay Safe

1. Our Commitment to Responsible Gaming

At jat99, responsible gaming is not an afterthought — it is built into the foundation of everything we do. We firmly believe that gambling, when approached in the right spirit, is a legitimate form of entertainment enjoyed by millions of adults across Bangladesh and around the world. However, we also recognise that for a small number of individuals, gambling can develop into a serious problem that affects their finances, relationships, and overall wellbeing.

jat99 has invested in a comprehensive Responsible Gaming framework that covers player education, practical self-management tools, and direct access to professional support. Every feature we offer in this space is designed with one goal in mind: to ensure that every jat99 player remains in control of their gaming at all times.

We expect all players to engage with our platform honestly and responsibly. This means gambling only with money you can afford to lose, treating any winnings as a bonus rather than an income stream, and reaching out for help the moment you feel your habits are shifting in a direction that concerns you.

2. Age Restriction — 18+ Only

jat99 operates strictly as an adults-only platform. You must be 18 years of age or older to register an account, make a deposit, place a bet, or participate in any game or promotional activity on jat99. This rule applies to all players, regardless of location within Bangladesh.

2.1 Age Verification Process

All new players are required to complete an identity verification (KYC) process before making their first withdrawal or exceeding defined deposit thresholds. During this process, jat99 will verify your date of birth against a government-issued identity document such as your National Identity Card (NID) or passport. Any account found to belong to an individual under the age of 18 will be immediately suspended and all funds returned.

2.2 Protecting Minors

If you share a device with a minor, we strongly recommend using a password manager to prevent unauthorised access to your jat99 account. Do not share your login credentials with anyone. If you believe a minor has accessed your account, contact jat99 support immediately at [email protected].

3. Player Self-Management Tools

jat99 provides a suite of player-facing tools designed to give you full control over your gaming behaviour. These tools are available directly within your account settings and can be activated at any time. We encourage all players — not just those experiencing difficulties — to use these tools proactively as part of a healthy approach to gambling.

To access any of these tools, log in to your jat99 account, navigate to Account Settings, and select the Responsible Gaming section. If you require assistance activating a limit or time-out, contact our support team at [email protected] and we will apply the restriction on your behalf immediately.

4. Self-Exclusion

Self-exclusion is the strongest player protection tool available on jat99. It is designed for players who feel they have lost control of their gambling and need a firm, enforceable break from the platform. Unlike a time-out, self-exclusion is a formal, binding commitment that cannot be reversed during the chosen exclusion period.

4.1 Available Self-Exclusion Periods

jat99 offers the following self-exclusion options:

• 6 Months — A minimum medium-term break for players who need significant time away from gambling.
• 1 Year — A full year away from the platform, with no possibility of early reinstatement.
• 3 Years — A long-term exclusion suitable for players who need extended support.
• Permanent / Indefinite — A lifelong exclusion from jat99. This option is irreversible and results in the permanent closure of your account.

4.2 How to Request Self-Exclusion

• 1
  Contact jat99 Support

  Send an email to [email protected] with the subject line "Self-Exclusion Request". Alternatively, raise a live chat ticket directly from within your account.

• 2
  State Your Preferred Duration

  In your message, clearly state the exclusion period you require — 6 months, 1 year, 3 years, or permanent. If you are unsure, our support team can guide you.

• 3
  Identity Confirmation

  For your protection, our team will ask you to confirm your account identity before applying the exclusion. This prevents the tool from being misused by third parties.

• 4
  Immediate Application

  Self-exclusion is applied within 24 hours of your verified request. You will receive an email confirmation once the exclusion is active. Any remaining balance in your account at the time of exclusion will be returned to your payment method.

• 5
  Marketing Suppression

  Upon self-exclusion, your account will be removed from all marketing lists. jat99 will not send you promotional emails, SMS messages, or bonus offers for the duration of your exclusion period.

5. Recognising the Warning Signs

Problem gambling can develop gradually and may not be immediately obvious — even to the person affected. The following signs may indicate that gambling is becoming harmful. If you recognise several of these in yourself or someone close to you, we strongly encourage you to use jat99's self-management tools or seek professional support.

Experiencing one or two of these signs occasionally does not necessarily indicate a serious problem. However, if several of these warning signs are present consistently over time, it is important to take action. Use the tools available on jat99 or reach out to a support service listed in the Support Resources section below.

6. Tips for Safe and Enjoyable Play

The following guidelines represent best practices for responsible gambling. jat99 encourages all players — whether new or experienced — to review and apply these principles every time they log in to the platform.

• Only gamble with money you have set aside specifically for entertainment purposes — never with funds needed for daily essentials.
• Set a personal budget before you start each session and commit to stopping when that budget is spent, regardless of the outcome.
• Use jat99's deposit and loss limit tools to enforce your budget automatically — do not rely solely on willpower.
• Treat any winnings as a bonus, not as income. Never rely on gambling to cover regular expenses or financial obligations.
• Take regular breaks during gaming sessions. Step away from the screen, stretch, and reset your mindset before continuing.
• Do not gamble when you are under emotional stress, feeling upset, fatigued, or after consuming alcohol. Impaired decision-making leads to poor gambling choices.
• Balance gambling with other hobbies and social activities. A healthy lifestyle includes a range of entertainment and recreation — not just gaming.
• Never chase losses. Accepting a loss as the cost of entertainment, rather than a deficit to be recovered, is one of the most important habits a responsible gambler can develop.
• Review your jat99 account history regularly. Monitoring your actual spending against your intended budget helps you stay honest about your habits.
• Talk openly about gambling with someone you trust. Social accountability is one of the most effective deterrents against problem gambling behaviour.

7. Support Resources

If you feel that gambling is having a negative impact on your life, you do not have to face it alone. Professional help is available, and seeking it is a sign of strength — not weakness. jat99 encourages any player who is struggling to reach out to the following types of support services:

7.1 Talking to Someone You Trust

One of the first and most accessible steps is talking to a trusted family member, close friend, or community elder. Sharing how you feel about your gambling habits can relieve a great deal of psychological pressure and open the door to practical support within your immediate circle.

7.2 Mental Health and Counselling Services

In Bangladesh, mental health awareness has grown significantly in recent years. Counselling and psychological support services are increasingly available in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and other major cities. Your local hospital or community health centre can provide referrals to trained counsellors who understand behavioural addiction.

7.3 Online Support Communities

International organisations such as Gamblers Anonymous operate globally and offer peer support through structured fellowship programmes. Their resources are accessible online and may be of help to Bangladeshi players seeking community-based recovery support.

7.4 Financial Counselling

If gambling-related debt is a concern, speaking to a financial counsellor at your bank — whether Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank — can help you understand your options for managing or consolidating debt in a structured and sustainable way.

8. Contact jat99 Support

If you have any questions about jat99's Responsible Gaming policies, need help activating a limit or self-exclusion, or simply want to talk to someone on our team about your gaming habits, our support staff are available around the clock — 24 hours a day, 7 days a week.

• Email: [email protected] (subject: "Responsible Gaming")
• Response Time: All responsible gaming requests are treated as high priority and actioned within 24 hours of receipt.
• Live Chat: Available directly from within your logged-in jat99 account — look for the support icon in your account dashboard.
• Self-Exclusion Requests: Emailed requests are processed within 24 hours. Immediate account suspension can be arranged via live chat.

jat99 takes every responsible gaming enquiry seriously. We are committed to acting swiftly and with genuine care whenever a player reaches out for help — whether that means applying a deposit limit, initiating a time-out, or processing a formal self-exclusion request. Your wellbeing always comes first.

This Responsible Gaming policy was last reviewed in January 2026. jat99 reserves the right to update its responsible gaming tools and policies in line with best practice developments. Material changes will be communicated to registered users via the email address on their account.