jat99 Privacy Policy

1. Information We Collect

jat99 collects personal data from you in a number of ways — directly when you provide it to us, automatically when you use our platform, and occasionally from third-party sources where permitted by law. The categories of personal data we collect are described below.

1.1 Registration Data

When you create a jat99 account, we collect the following information: your full legal name, date of birth, residential address (including city, division, and postal code), mobile phone number, and email address. This information is necessary to create and administer your account, verify your identity, and communicate with you regarding your account activity.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — required before processing withdrawals or raising account limits — we may collect copies of government-issued identity documents such as your National Identity Card (NID) or passport, proof of residential address (such as a recent utility bill or bank statement), and, where required, a selfie or photograph for biometric verification purposes. KYC documentation is handled with the highest level of security and access is restricted to authorised compliance personnel only.

1.3 Financial Data

To process deposits and withdrawals, jat99 collects payment-related information including your bKash mobile number, Nagad account details, Rocket wallet reference, bank account name and number (where bank transfers are used), and card details (last four digits and card type) for Visa and Mastercard transactions. jat99 does not store full card numbers on its servers — full card data is handled exclusively by our PCI-DSS compliant payment processing partners.

1.4 Transaction and Gaming Data

We maintain records of all transactions conducted through your jat99 account, including deposits, withdrawals, bonus credits, wagers placed, game results, and account balance history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

1.5 Technical and Device Data

When you access the jat99 platform, our systems automatically collect certain technical data about your device and connection, including your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, referring URL, and session timestamps. This information helps us optimise the platform's performance, detect fraudulent activity, and troubleshoot technical issues.

1.6 Communications Data

If you contact jat99's customer support team — whether by email, live chat, or any other channel — we retain records of that correspondence, including the content of messages exchanged, timestamps, and any attachments submitted. This enables us to provide consistent, high-quality support and maintain an audit trail of account-related communications.

1.7 Marketing Preferences

Where you have opted in to receive promotional communications from jat99, we retain a record of your marketing preferences. You may update or withdraw your marketing consent at any time by contacting [email protected] or adjusting your account notification settings.

2. How We Use Your Data

jat99 processes your personal data only for legitimate, clearly defined purposes. The primary purposes for which we use the personal data we collect are as follows:

jat99 will not use your personal data for any purpose that is incompatible with those listed above without first providing you with notice and, where required by applicable law, obtaining your explicit consent.

3. Data Sharing & Disclosure

jat99 does not sell or rent your personal data to third parties. We may, however, share your data with the following categories of recipients in the circumstances described below:

3.1 Payment Processing Partners

To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, jat99 shares the minimum necessary financial data with our payment processing partners. These partners are contractually bound to handle your data securely and to use it only for the specific purpose of processing your transaction.

3.2 Game Technology Providers

Games on the jat99 platform are powered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data (such as a pseudonymous player identifier and game session tokens) for the purpose of delivering game content. They do not receive your full personal profile or financial information.

3.3 Identity Verification Services

To support our KYC obligations, jat99 may engage third-party identity verification service providers who assist in validating the authenticity of documents submitted during the verification process. These providers operate under strict data processing agreements and are prohibited from using your data for any purpose other than identity verification.

3.4 Legal and Regulatory Authorities

jat99 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or in response to a legitimate legal request. We will notify you of any such disclosure to the extent permitted by law.

3.5 Business Transfers

In the event that jat99 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change in how your data is processed as a result.

4. Cookies & Tracking Technologies

jat99 uses cookies and similar tracking technologies to enhance your experience on our platform, analyse usage patterns, and maintain session continuity. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites function efficiently and to provide information to the website operator. Cookies do not contain executable code and cannot be used to access other data on your device.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You may control cookie behaviour through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may affect the functionality of the jat99 platform, including your ability to log in and maintain a session. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

5. Data Security

jat99 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Our key security practices include:

• SSL/TLS Encryption: All data in transit between your browser and our servers is encrypted using SSL/TLS protocols, providing a secure channel for all platform interactions.
• Encrypted Data Storage: Sensitive personal data stored on jat99's systems — including identity document data and financial account references — is encrypted at rest using strong encryption standards.
• Access Controls: Access to personal player data is restricted to authorised personnel only, on a strict need-to-know basis. All access is logged and regularly audited.
• Vulnerability Monitoring: jat99's technical infrastructure is monitored continuously for security vulnerabilities and suspicious activity. Our security team performs regular assessments and penetration testing.
• Third-Party Security Standards: All third-party service providers who process personal data on behalf of jat99 are required to maintain data security standards equivalent to or exceeding our own, as specified in our data processing agreements.
• Incident Response: In the event of a data security incident affecting your personal data, jat99 will notify affected users and relevant authorities in accordance with applicable notification requirements.

6. Data Retention

jat99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of personal data we hold:

Following the expiry of the applicable retention period, personal data is either securely and permanently deleted or irreversibly anonymised so that it can no longer be associated with any individual. Anonymous aggregated data may be retained indefinitely for statistical and analytical purposes.

7. Your Privacy Rights

As a user of the jat99 platform, you hold a number of rights in relation to your personal data. jat99 is committed to upholding these rights and will respond to all valid requests in a timely manner. Your rights include:

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and aim to fulfil it within 30 days of receipt. In cases of complexity or high volume, we may extend this period by a further 30 days, in which case we will inform you of the extension and the reasons for it.

8. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way jat99 handles your personal data, please do not hesitate to contact our data protection team using the details below:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days.
• Platform: jat99.app
• Market: Bangladesh

jat99 takes all privacy complaints seriously. If you are not satisfied with our response to your complaint, you may wish to seek independent advice or escalate to a relevant data protection authority in your jurisdiction.

This Privacy Policy was last reviewed and updated in January 2026. jat99 reserves the right to update this policy at any time. Material changes will be communicated to registered users via the email address associated with their account. Continued use of the jat99 platform following notification of an update to this Privacy Policy constitutes your acceptance of the revised terms.